We want you happy in W6M. Because underwear is intimate wear, hygiene rules shape what we can take back, and we keep the rest as fair as possible.

Wrong item, wrong size, or a fault

If we sent the wrong item or size, or the piece arrives with a defect, message us within 48 hours of delivery with your order number and a photo. Send it on WhatsApp to +234 916 048 3417 or email admin@shopw6m.com. We will replace it at no cost to you, and where a replacement is not possible we refund you in full.

What we cannot take back

For hygiene reasons we cannot accept returns of underwear that has been worn or had its packaging seal opened, unless the item itself is faulty. Please check your size against the size options before ordering; if you are unsure, ask us first and we will help you pick.

Cancelling an order

Changed your mind before your order ships? Contact us with the order number and we cancel it and refund you fully, including the delivery fee.

How refunds are paid

Refunds go back the same way you paid. Card, transfer and USSD payments are refunded through Paystack; crypto payments are refunded to the wallet you give us. Approved refunds are processed within 7 business days, and we confirm by email when yours has been sent.

WEAR6ixMEN, Lagos, Nigeria. See also our delivery policy and terms of service.